Contact Us
FAQ
How are the puzzles made?
Our puzzles are made with a scroll saw and undergo various stages of sanding.
How many name puzzles have we made?
Since 2017, we have made over 2,500 personalised name puzzles.
How long does it take to receive my order?
Orders for in stock puzzles typically ship within 3-5 business days.
Any personalised orders (including name puzzles) can take up to 3-4 weeks to ship, please read the product description as this will be updated during high peak periods.
What is our return policy?
We accept returns on stocked items if they are unopened, unused and with the original packaging. A store credit will be provided. Return costs are at customers expense.
We unfortunately do not accept returns on any custom, personalised or clearance items.
What materials do we use?
We source a range of FSC sustainable materials through a local supplier.
Do we support local small businesses?
Yes, we certainly do! Please check our home page for a list of partnered suppliers.